Our Team

FOUNDER

With 30 years of experience in the HVAC/R trade, Jon opened Northstar Mechanical, Inc in 2004. His primary focus was to provide customers of Commercial buildings with the most efficient HVAC systems.

As time went on, and at his customer’s requests, he branched out to include refrigeration. The success of Northstar Mechanical, Inc gave him the opportunity to open a second company, Northstar Refrigeration, Inc, an Industrial Refrigeration company, with his son, Travis Townsend, in 2014.

In 2021, Jon and Travis combined their years of experience in the HVAC/R field in both the Commercial and Industrial concepts and the two companies became one.

PRESIDENT

Travis uses his over 20 years of experience to build lasting relationships with new and existing customers. He focuses on each customer’s specific needs and uses NorthStar’s resources to be sure that each facility/project is serviced/designed with their needs first.

Travis feels blessed to be the President of the best refrigeration team in New England.

VP OF SALES

Scott brings over 25 years of HVAC experience and customer relationships to the Northstar team. With a focus on quality, efficiency, and building long-term relationships with our customers, Scott works to find the right solutions for our customer’s HVAC/R needs and budgets.

Scott is a fully licensed technician with over 10 years of field experience and holds a certificate from Northeastern University in HVAC Design which allows him to be proficient in the design-build aspect of the industry as well.

INTEGRATOR/COO

Kyle brings to our team a background in team management and mechanical engineering. Driven to bring a new level of customer and employee relations to the HVAC/R field, Kyle is consistently practicing big enough to fix anything but small enough to care moto Northstar means.

He helps customers bring their design ideas to life by applying practical experience and innovative solutions.

Sandie is the glue that holds Northstar Refrigeration together. She began with Jon working out of a spare bedroom and has grown the company into what it has become.

She has covered every role from parts ordering to account statements and all steps in between. Sandie has been Northstar’s problem solver since the beginning and continues to allow us to grow.

VP OF FINANCE

Susan joined the Northstar Management Team in February of 2023 and brings 22 years of experience as a Financial Controller in the field of Construction as well as Business Management. Susan has worked in Commercial and Residential Contracting in the fields of Highway Heavy, General Contracting and Electrical Subcontracting. She has worked closely with Owners, Project Managers and Estimators to ensure job costing and reporting are accurate and on track. Susan strives to bring excellence to the Accounting Department while building relationships with Customer and Vendors alike.

VP OF OPERATIONS

ACCOUNT MANAGER

Rachael has a fresh and enthusiastic outlook to further our goals by putting our valued customers first and foremost. Leading the service team, she knows the value of meeting customer needs the first time, every time.

With an extensive professional background in special education, Rachael places great emphasis on both crystal-clear communication and getting every detail correct.

DIRECTOR OF MARKETING

Ed provides account management, support, and service for customers – handling both new business and existing customers. A dependable company resources for customer inquiries, offering access to information and guidance.

Ed has a diverse skill set which enables him to step into multiple roles within the company. Ed coordinates efforts with the service team and also serves as a liaison with manufacturing and distribution partners to provide quality products and services.

SERVICE MANAGER

Jamie has over 30 years of experience in the HVAC industry including service/installation technician, sales, instructor, trainer, COO and owning his own business. His background has primarily been in commercial and residential. Jamie has a master pipefitter license in RI.

HVAC/R ESTIMATOR

Eric provides detailed cost estimates and breakdowns for existing and future customers regarding their HVAC and Refrigeration needs.

Eric has a diverse background in engineering, having earned a degree in Facilities Engineering from Massachusetts Maritime Academy. He has worked on HVAC and refrigeration projects both big and small and works closely with customers with system design to best maintain construction and equipment costs.

Eric has a strong attention to detail and his number one priority is customer satisfaction and building customer relationships for years to come.

ASSISTANT CONSTRUCTION MANAGER

Adam is a licensed refrigeration technician who joined the team in 2013 as a truck driver/apprentice. Working his way through the ranks at Northstar, he has committed himself to the success of the team and building excellent report with coworkers and clients alike.

Working with the construction team, Adam ensures equipment is installed to customer and manufacturer requirements. With a progressive view on the industry, Adam uses his extensive field background in VRF and design build projects to find new solutions for old problems.

FIELD SUPERVISOR

PROJECT MANAGER

Working with the Construction team as a Project Manager, Mark ensures equipment is purchased, procured and installed to the customers satisfaction in a professional and timely manner.

With over 25 years of construction industry experience, Mark brings a fresh look on NorthStar’s new installs in the Refrigeration division. He always strives to ensure the projects are completed on time and on budget. Mark has a bachelor’s degree in Construction Management.

PROJECT MANAGER

Bill is experienced in Multi Residential, Commercial, Industrial and Design-Build Projects. He has extensive knowledge of HVAC Systems including Conventional Systems, Heat Pump Systems, VRF Systems and Exhaust/Dust Collection Systems.

Bill has been on the Project Management side of the business now close to 10-years and enjoys working with his team and believes communication and forming relationships is the key to a successful project. He holds a Masters Unrestricted sheet metal license in MA and has been in the HVAC trade for 40 years. Bill is Passive House Certified.

HVAC/R ENGINEER

SERVICE DISPATCH ADMINISTRATION

Barbara lends support to our Valued Customers, the Service Department, and Field Technicians. She receives incoming customer requests, schedules service calls, ensures work orders are detailed and that follow-up is accurate. She offers a diverse professional background as a former Banker, over 16 years as an EMT & Ambulance Dispatcher, and recent Residential HVAC/Plumbing Dispatch knowledge.

These experiences have allowed her the opportunity to develop skills to provide precise communication, excellent customer service, and build customer loyalty.

ADMINISTRATIVE ASSISTANT

Chrissy started with Northstar in December 2022. She has held many diverse positions over the past 30 years in administration, customer service and accounting. This includes working in the food and beverage industry for about 10 years. Her commitment to excellence, dedication to her work and great respect for others often advanced her to supervisory levels. She has excellent internal and external customer service skills, as well as being detail-oriented with professional verbal and written skills. These are all tremendous assets to supporting the Northstar team and their customers.

ACCOUNTS PAYABLE

Cristin joined Northstar in September 2023, in an Accounts Payable position and has cross trained in Billing and Payroll.

She has over 5 years of experience in the HVAC industry, with roles in Accounts Payable, Payroll, Accounts Receivable and Property Management. She previously worked in corporate accounting.

ACCOUNTS RECEIVABLE

Amy has over 25 years of experience in the customer service field, from the food and beverage industry to data entry and dispatching in the commercial field for a Maintenance company and an HVAC/Refrigeration company.

She is very dedicated to her work and the company she works for.

PAYROLL SPECIALIST

Kathy joined the Northstar team in April 2023 and moved into a Payroll Specialist position after just one month.

She has over 35 years of accounting experience in many different positions in the Construction, Environmental, Remediation and Management fields. She has worked in all phases of accounting and has worked closely with owners, customers, vendors and outside accountants. Kathy takes pride in her work, paying strong attention to detail and accuracy. She enjoys working as a team player and helping out in any area that may need it.

SERVICE DISPATCHER

CONSTRUCTION ADMIN

Carole started working at Northstar in January 2024. She has worked in an Inside Sales/Admin position for over 25 years, and brings the diversity of working with external and internal people/companies, and the challenge it brings to reach sales goals, which is an asset to Northstar.

Carole has vast experience working in a fast-paced environment and thrives in that type of atmosphere. Her motto when working for a company is to go above and beyond so that the company is profitable and also create a work environment where everyone is on the same team and going for the same goal.

ACCOUNT MANAGER

INDUSTRIAL REFRIGERATION SALES MANAGER

ACCOUNT MANAGER

PREVENTATIVE MAINTENANCE MANAGER

CONSTRUCTION MANAGER

FIELD SUPERVISOR